The messages
- Booking confirmation — sent after booking
- Appointment reminders — before the appointment
- Reschedule and cancellation confirmations — when the appointment changes
- Waitlist updates — when a time someone was waiting for opens up
Control them
Settings → Notifications. Each message can be turned on or off, by email and, where text messaging is enabled for your account, by text.
What is in them
Your logo and business name, the date, time, service, provider and location, arrival instructions, your cancellation policy, add-to-calendar links, your contact details, and a link to manage or cancel the appointment.
Who they come from
They are sent by OperMae, from notifications@opermae.com, with your business name and logo in the message. Replies to that address do not reach you, which is why the email carries the public phone and email from your location — that is how customers get in touch.